Our company is committed to providing unique and quality experiences at our establishment. Before finalising your purchase, we encourage our customers to carefully read the following return and refund policy:
Non-Refundable Purchases
All purchases related to experiences at our Company are final and non-refundable. Once payment has been completed, a refund is not possible, regardless of the reason.
Change of Reservation
Should it become necessary to change the date or time of a purchased experience, we will do our best to accommodate our customers’ needs. However, any changes must be requested at least 48 hours in advance of the original booking date, and will be subject to availability.
Cancellations by the Company
In the event that we are forced to cancel an experience for extraordinary reasons (e.g. adverse weather conditions or force majeure), we will offer customers the opportunity to reschedule the experience at no extra cost.
Gift of Experiences
If the experience was purchased as a gift, the recipient will benefit from the same change and rescheduling policy described above.
Contact
For any enquiries or assistance, our customer service team is available by email or telephone. Contact details can be found in the ‘Contact Us’ section of our website.
Thank you for understanding and for choosing to have a unique experience with us. Our goal is to guarantee you an unforgettable moment immersed in wine culture and tradition.